Shipping
Delivery Made Simple
We ship premium flooring to your door across the contiguous United States. Here's everything you need to know.
Free Shipping Over $5,000
Orders over $5,000 ship free to anywhere in the contiguous US. Smaller orders ship at flat rates starting at $99.
$99
1-2 cartons
$199
3-10 cartons
Calculated
11+ cartons
Free
$5,000+
Carriers
How We Ship
LTL Freight
Large orders ship via LTL (Less Than Truckload) freight on pallets. Delivered by semi-truck to your curbside. Best for orders of 3+ cartons.
FedEx / UPS
Small orders (1-2 cartons) and samples ship via FedEx or UPS parcel delivery directly to your doorstep.
Options
Delivery Options
Curbside Delivery
StandardDelivery is curbside only — the driver will not carry items inside your home. You handle moving it inside.
Liftgate Service
IncludedHydraulic liftgate lowers your pallet to ground level. Included in all freight orders — no extra charge.
Inside Delivery
Not AvailableFreight carriers do not carry flooring inside your home. Plan to have help available.
Be Prepared
Delivery Day Checklist
Ensure a semi-truck can access your driveway or delivery location
Have a responsible adult (18+) present to sign for delivery
Inspect ALL boxes before signing — note any damage on the delivery receipt
Do NOT refuse delivery even if boxes are damaged — note it and accept
Clear a space for your delivery — boxes are heavy (30-80 lbs each)
Important: Report damage within 72 hours
Email shipping@floorfreight.com with your order number and photos of any visible damage. The sooner we know, the faster we resolve it.
Peace of Mind
Our Delivery Guarantee
🎬
Film your delivery
Record yourself opening the pallet when it arrives. If anything is damaged, send us the video and we ship replacements — no carrier disputes, no hassle.
See our delivery guarantee →📋
Damage or freight claims
Report damage within 72 hours with photos or video. We handle the carrier claim — you just send us the documentation.
Read our claims policy →Timeline
Shipping Timeframes
1-2
Days Processing
3-7
Days In Transit
Delivered!
Coverage
Where We Ship
Contiguous United States
We ship to all 48 contiguous US states. Alaska, Hawaii, and PO Box addresses are not eligible for freight delivery at this time.