Question 1

How does the sample system work?

Accepted Answer

Pick up to 4 samples from any style across Shaw Floors, Anderson Tuftex, and COREtec. Each sample is $5. We ship them to you so you can see the real color and texture in your home's lighting — next to your trim, on your actual subfloor, under your furniture. When you're ready to order the full floor, every $5 sample credit is automatically applied at checkout. No coupon needed.

Question 2

Can I order samples from different brands?

Accepted Answer

Yes. Mix and match across Shaw, Anderson Tuftex, and COREtec in the same sample box. Up to 4 total.

Question 3

How long do sample credits last?

Accepted Answer

90 days from the date of your sample order. If you need more time, email us at hello@floorfreight.com and we'll work something out.

Question 4

What if I want to order more than 4 samples?

Accepted Answer

Place a second sample order. There's no limit on how many sample orders you can place — just 4 per box.

Question 5

Why are your prices lower than local showrooms?

Accepted Answer

Most flooring showrooms mark up 40–60% to cover their overhead — the building, the staff, the inventory. We're an authorized online dealer. When you order, we place the order with Shaw and they ship direct from Dalton, GA. No showroom, no warehouse, no middleman markup. Same floors, significantly less.

Question 6

Are you an authorized dealer?

Accepted Answer

Yes. FloorFreight is an authorized dealer for Shaw Floors, Anderson Tuftex, and COREtec Floors. You get the same manufacturer warranties you'd get anywhere else.

Question 7

How do I know how much flooring to order?

Accepted Answer

Use our free room planner at floorfreight.com/room-planner. Enter your room dimensions and it'll calculate square footage, add the recommended 10% waste factor, and give you an exact carton count. For irregular rooms or multiple spaces, you can add as many rooms as you need.

Question 8

What's a dye lot and why does it matter?

Accepted Answer

Flooring is manufactured in batches called dye lots. The same style from two different dye lots can have subtle color variation. Always order enough to complete your project in one order — running short and ordering more later risks getting a slightly different shade. Our room planner adds 10% for waste, which also gives you a small buffer for future repairs from the same batch.

Question 9

Do prices include installation?

Accepted Answer

No. Our prices are for materials only — the flooring itself. Installation is handled separately by a flooring contractor of your choice. Check our blog for guidance on finding a good installer.

Question 10

How does shipping work?

Accepted Answer

It depends on your order size. 1–2 cartons ship for $99 flat. 3–10 cartons ship for $199 flat. 11+ cartons ship via freight carrier at a rate calculated by ZIP code at checkout. Orders over $5,000 ship free.

Question 11

What's the difference between regular shipping and freight?

Accepted Answer

Small orders ship via FedEx or UPS — standard parcel delivery. Larger orders (11+ cartons) ship via LTL freight on a pallet. Freight delivery works differently: the driver brings it to your curb or garage, not inside. You'll need to inspect every carton before signing the delivery receipt.

Question 12

How long does delivery take?

Accepted Answer

Typically 1–2 business days for processing, then 3–7 business days in transit. Freight orders may take slightly longer depending on your location. We'll send tracking once your order ships.

Question 13

Do you ship to Hawaii or Alaska?

Accepted Answer

Not currently. We ship to the 48 contiguous US states.

Question 14

What should I do if my order arrives damaged?

Accepted Answer

Do not refuse the delivery. Accept it, but note any visible damage on the driver's delivery receipt before you sign. Take photos of every damaged carton. Then email shipping@floorfreight.com within 72 hours with your order number and photos. We handle the freight claim — you don't deal with the carrier.

Question 15

What if I refuse the delivery?

Accepted Answer

Refusing a freight delivery triggers a different (and slower) claims process. Always accept the delivery, document the damage, and contact us. We can resolve a noted damage claim much faster than a refused shipment.

Question 16

How long do freight claims take?

Accepted Answer

Typically 5–10 business days once we have your photos and order number. We'll keep you updated throughout.

Question 17

What does your delivery guarantee cover?

Accepted Answer

If your flooring arrives damaged and you documented it on the delivery receipt, we'll handle the claim and ship replacements at no cost to you. No carrier runaround, no fighting over BOLs.

Question 18

Can I return flooring I've already ordered?

Accepted Answer

It depends on your order size. Orders under 250 square feet are not eligible for return. Orders over 250 square feet can be returned within 30 days of delivery — unopened, in original packaging — with a 25% restocking fee and customer-paid return freight. Trim, accessories, and samples are final sale. To start a return, email hello@floorfreight.com with your order number. See our full Return Policy for details.

Question 19

Can I return samples?

Accepted Answer

Samples are final sale. At $5 each with a credit toward your full order, they're meant to be used — not returned.

Question 20

Do I need an account to order?

Accepted Answer

You can browse and order samples without an account. For full floor orders we recommend creating one so you have order history, tracking, and easy access to your sample credits.

Question 21

How do I track my order?

Accepted Answer

You'll receive a shipping notification email with tracking information once your order ships. You can also check order status in your account.

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Frequently asked questions.

Samples

Ordering & Pricing

Shipping & Delivery

Damaged Orders & Claims

Returns & Account

Still have questions?

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