Frequently asked questions.

Pick up to 4 samples from any style across Shaw Floors, Anderson Tuftex, and COREtec. Each sample is $5. We ship them to you so you can see the real color and texture in your home's lighting — next to your trim, on your actual subfloor, under your furniture. When you're ready to order the full floor, the full $5 per sample comes back as credit — just sign in at checkout with the same email you used for samples and it applies automatically. No coupon needed.

Yes. Mix and match across Shaw, Anderson Tuftex, and COREtec in the same sample box. Up to 4 total.

90 days from the date of your sample order. If you need more time, email us at hello@floorfreight.com and we'll work something out.

Place a second sample order. There's no limit on how many sample orders you can place — just 4 per box.

Traditional flooring showrooms build the cost of the building, the staff, and the inventory into their prices. We're an authorized online dealer — when you order, we place it with the manufacturer and they ship direct from Dalton, GA. No showroom, no warehouse, no middleman markup — the same floors at each brand's advertised price (MAP).

Yes. FloorFreight is an authorized dealer for Shaw Floors, Anderson Tuftex, and COREtec Floors. You get the same manufacturer warranties you'd get anywhere else.

Use our free room planner at floorfreight.com/room-planner. Enter your room dimensions and it'll calculate square footage, add the recommended 10% waste factor, and give you an exact carton count. For irregular rooms or multiple spaces, you can add as many rooms as you need.

Flooring is manufactured in batches called dye lots. The same style from two different dye lots can have subtle color variation. Always order enough to complete your project in one order — running short and ordering more later risks getting a slightly different shade. Our room planner adds 10% for waste, which also gives you a small buffer for future repairs from the same batch.

No. Our prices are for materials only — the flooring itself. Installation is handled separately by a flooring contractor of your choice. Check our blog for guidance on finding a good installer.

It depends on your order size. 1–2 cartons ship for $99 flat. 3–10 cartons ship for $199 flat. 11+ cartons ship via freight carrier at a rate calculated by ZIP code at checkout. Orders over $1,799 ship free.

Small orders ship via FedEx or UPS — standard parcel delivery. Larger orders (11+ cartons) ship via LTL freight on a pallet. Freight delivery works differently: the driver brings it to your curb or garage, not inside. You'll need to inspect every carton before signing the delivery receipt.

Typically 1–2 business days for processing, then 5–12 business days in transit — about 1–2 weeks door to door. Freight orders may take slightly longer depending on your location. We'll send tracking once your order ships.

Not currently. We ship to the 48 contiguous US states.

Do not refuse the delivery. Accept it, but note any visible damage on the driver's delivery receipt before you sign. Take photos of every damaged carton. Then email shipping@floorfreight.com within 72 hours with your order number and photos. We handle the freight claim — you don't deal with the carrier.

Refusing a freight delivery triggers a different (and slower) claims process. Always accept the delivery, document the damage, and contact us. We can resolve a noted damage claim much faster than a refused shipment.

Typically 5–10 business days once we have your photos and order number. We'll keep you updated throughout.

If your flooring arrives damaged and you documented it on the delivery receipt, we'll handle the claim and ship replacements at no cost to you. No carrier runaround, no fighting over BOLs.

It depends on your order size. Orders under 250 square feet are not eligible for return. Orders over 250 square feet can be returned within 30 days of delivery — unopened, in original packaging — with a 25% restocking fee and customer-paid return freight. Trim, accessories, and samples are final sale. To start a return, email hello@floorfreight.com with your order number. See our full Return Policy for details.

Samples are final sale. At $5 each — with the full $5 credited toward your floor order when you sign in at checkout with the same email you used for samples — they're meant to be used, not returned.

You can browse and order samples without an account. For full floor orders we recommend creating one so you have order history, tracking, and easy access to your sample credits.

You'll receive a shipping notification email with tracking information once your order ships. You can also check order status in your account.